Institute of Customer Service Survey 2020

We are working with the Institute of Customer Service to conduct an independent survey about the services we deliver to our customers. Please consider completing the survey below.

The Institute of Customer Service is an independent, professional membership body for customer service. Their benchmarking survey is run completely independently of NHS Property Services and all responses are confidential.

By completing the survey, your feedback will help us to gauge how we are performing against the Institute's other organisations across the country who take part in the national Customer Service Index. We encourage your open and honest feedback so we can improve our services and shape how we operate in the future.

The survey takes 5 - 10 minutes to complete.