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The Occupier Handbook is a helpful guide for organisations occupying NHS Property Services (NHSPS) buildings.

This is the first edition of the handbook which we have introduced to help our customers understand our services and the mutual responsibilities we hold.

This edition of the handbook includes information on:

  • How to contact us regarding customer support, facilities management, compliments and complaints
  • Our approach to charging, paying rent and other occupation charges
  • Occupancy agreements
  • Effective building management including energy savings and insurance
  • Health and safety responsibilities
  • Wider building safety such as fire, evacuation, electrical equipment, emergencies and security

We welcome your feedback and encourage you to get in touch with your comments and what you would like to see in future editions.