Customer service0800 085 3015  

We have four dedicated, regional FM Helpdesks which offer 24/7, 365 days per year help with all FM services matters including non-urgent/routine, urgent and out of hours jobs.

Non-urgent or routine FM maintenance requests

To report non-urgent or routine FM issues, please fill out this form.  Our team will then process this within 24 hours, upon which you will receive a CORE job reference number and estimated completion time.

Urgent and out-of-hours FM maintenance requests

To log an urgent job which requires immediate resolution, or an out-of-hours request, please use the regional specific FM Helpdesk number below:

  • North East and North Central: 0191 337 1593
  • North West: 0844 225 2774
  • West Midlands and East: 01902 575 050
  • London, South East and South West: 020 3688 2244