This page contains useful information and answers to frequently asked questions.

Unable to find what you are looking for? Contact us via our enquiry form and we’ll be happy to assist.

We are committed to embedding a greater customer focus across all parts of our business and want to ensure that we continue to listen to our customers and learn from their feedback.

In line with this commitment, we now produce a new monthly Customer Update which provides our customers with up-to-date information about key topics and initiatives from across the business.

Read the latest edition: Customer Update: November 2017

Previous editions:
Customer Update: October 2017
Customer Update: September 2017

  • View our list of completed and future disposals including agent contact details
Customer Days are back and we’ve re-launched these as Meet Your Local Team (MYLT) events.

Throughout 2017, we’ll be hosting a number of these days across England.

To attend, express your interest through our contact us form

Disabled Go provide free detailed access information for disabled people across the UK and we have partnered with the organisation, to produce access guides for a number of our properties.

A pilot project, which included 30 of our sites has now been completed and the access guides are now available and will provide a useful resource to disabled people, their carers, friends and family. The guides talk people through the accessibility of the properties, providing information on transport, car parking and main entrances. They also provide further detail on walking distances to toilet locations, fixtures and fittings, dimensions, signage, hearing assistance and lighting.

Guides for 30 of our properties are now available to view online via the Disabled Go website –

We are now hoping to progress this project further and are in discussions with Disabled Go to potentially provide access guides for all our sites.