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We have written to all of our customers regarding the recent cases of coronavirus (COVID-19) infection outlining the precautions and guidance NHS Property Services has developed to support our tenants in managing this infection at our buildings.

We are working with and following the guidance issued by Public Health England and NHS England​. Our facilities services teams have received general health and safety and personal hygiene guidance, including good handwashing routines and cleaning regimes. We are also ensuring our teams are prepared should we need to provide support to customers (such as through cleaning and decontamination services) if you are monitoring a patient with a suspected case of COVID-19 in one of our facilities. To reduce the risk of spreading the virus on your site, please follow NHS England’s guidance on infection control and prevention and refer to Public Health England’s guidance.

In the last few weeks, NHS Property Services has been an integral part of supporting Arrowe Park Hospital, ensuring a fit for purpose building for residents and appropriate facilities management services.

When to contact us
We ask that you advise NHS Property Services of the presence of any patient being monitored for coronavirus (COVID-19). Please notify us immediately by calling 01225 701011 – a new dedicated NHS Property Services helpdesk number set up specifically for coronavirus. This will enable us to take the appropriate action to inform our colleagues on site.

We also ask that you inform our reception colleagues of the processes you have introduced to deal with patients presenting with symptoms of coronavirus (COVID-19), such as who in your team is the main contact and where to direct patients in order to be seen and any other actions you have identified as necessary.

If you are a customer of NHS Property Services and have not received this update through email or post, please contact our Customer Support Centre to register for updates.