We're continuing to provide our customers with key services to help them manage the ongoing pandemic.

Repurposing space to support clinical needs

At this unprecedented time, we are dedicated to supporting STP/ICSs and NHS England and Improvement teams, with property options to provide urgent additional capacity and different space requirements. 

Our specialist strategic asset management teams are helping to repurpose space, recommission vacant space and reconfigure sites. From early March onwards, we have identified opportunities to create additional bed capacity to support the response to the coronavirus. At present, we are working across 41 sites across our portfolio to create approximately 1,400 beds, and liaising closely with STPs, ICSs, commissioners and providers to best match this additional capacity to local demand.

The first 28 sites have already been made ready for occupation and handed over to local NHS bodies. This provides enough space for almost 1,000 additional beds, and 587 beds are already being used by local NHS and Social Care providers. This offers much needed capacity and flexibility in local healthcare systems, including step down care.

Our estate is also being adapted to provide additional primary care capacity, or to provide flexibility of how GP services are provided to treat both Covid-19 and non-Covid-19 patients. We are pleased to be supporting commissioners and providers to rapidly find solutions to a high volume of individual space enquiries, and over 250 of these have already been handed over, with our Facilities Management services adapted to meet the changing operational requirements.

Learn more about how we are recommissioning and repurposing space to support the NHS during Covid-19, creating more space for local-level treatment and testing. 

Our teams are able to assist you with planning and delivery of solutions which require changes to all or part of a site and can work with you in the early stages to identify any additional estate or facilities management requirements. This will allow us to consider impacts on other occupiers of buildings; plan for additional cleaning requirements; impacts of changes to operating hours (such as extended working, weekends and the upcoming bank holiday) and any required FM resourcing.

Where possible, it would be helpful if these change requirements are co-ordinated through your commissioning teams to ensure we can provide the most appropriate support.

Many of you will already be in discussion with your local teams at NHSPS and we encourage those who haven’t to contact your regional team or get in touch via our Customer Support Centre on 0800 085 3015 or customer.service@property.nhs.uk who will be happy to assist.


There is significant demand for our specialist clinical cleaning capability at present. Where we provide cleaning services to you, our facilities management teams will be able to identify the appropriate level of cleaning required aligned to the Public Health England guidance.

We are in the process of training more of our cleaning teams to be able to support the cleaning of in-patient areas where patient(s) have suspected or confirmed COVID-19 and can offer this support to customers where training has been completed. Please speak to your local contact or our helpdesk to notify them where you have set up designated segregation and cohorting areas for suspected or confirmed COVID-19 patients so that our teams can ensure cleaning regimes are re-aligned to meet requirements where possible. 

We may need to rely on clinical teams to provide appropriate PPE including FFP3 masks, if NHSPS is unable to procure sufficient quantities to protect our teams; we will let you know if this is the case. Please call our FM Helpdesk on 0808 196 2045 to request these services.

Waste disposal

Public Health England guidance advises that all waste generated from suspected or confirmed cases of COVID-19 should be treated as clinical waste. We manage and dispose of waste in accordance with HTM07-01 guidelines. NHS England's guidance on disposing COVID-19 related waste can be found here.