Customer service0800 085 3015  

We're continuing to provide our customers with key services to help them manage the ongoing epidemic


There is significant demand for our specialist clinical cleaning capability at present. Where we provide cleaning services to you, our facilities management teams will be able to identify the appropriate level of cleaning required aligned to the Public Health England guidance.

We are in the process of training more of our cleaning teams to be able to support the cleaning of in-patient areas where patient(s) have suspected or confirmed COVID-19 and can offer this support to customers where training has been completed. Please speak to your local contact or our helpdesk to notify them where you have set up designated segregation and cohorting areas for suspected or confirmed COVID-19 patients so that our teams can ensure cleaning regimes are re-aligned to meet requirements where possible. We aim to have all members of our cleaning team trained by the end of next week.


We may need to rely on clinical teams to provide appropriate PPE including FFP3 masks, if NHSPS is unable to procure sufficient quantities to protect our teams; we will let you know if this is the case. Please call our FM Helpdesk on 0808 196 2045 to request these services.

Repurposing space to support clinical needs

At this unprecedented time, we are dedicated to supporting STP/ICSs and NHS England and Improvement teams, with property options to provide urgent additional capacity and different space requirements.

With a large portfolio, we are already reviewing a number of options to create additional bed capacity within in our community hospital estate whether this is for COVID-19 patients directly, or to free up space in acute hospitals.

Additionally, we have provided information of vacant space options within our primary care estate and are rapidly responding to a number of specific requests for the delivery of additional clinical space.

Through our regional teams we have mobilised our people to focus on supporting the NHS through this difficult time and if you require support with additional, or different space requirements, please do not hesitate to get in touch via local contacts or via our helpdesk on 0808 196 2045.

Waste disposal

Public Health England guidance advises that all waste generated from suspected or confirmed cases of COVID-19 should be treated as clinical waste. We manage and dispose of waste in accordance with HTM07-01 guidelines.