How we can support you during COVID-19

We are actively working with customers to support them during the COVID-19 pandemic to ensure they can continue to deliver excellent patient care. We have developed precautions and guidance to support customers in managing the infection at our buildings.

When to contact us

Please contact us via our Facilities Management (FM) helpdesk on 0808 196 2045 for the following:

  • To report an emergency or an urgent facilities management (FM) issue impacting your building
  • To notify us of positive cases of COVID-19 at one of our buildings. We also ask that you inform our reception colleagues of any procedures you have introduced to deal with patients who attend with symptoms of COVID-19.
  • To notify us of any segregation/cohort areas of in-patient treatment established in one of our buildings so we can effectively plan resources to support this.
  • If you require assistance with repurposing space to better support clinical needs

If you are a customer of NHS Property Services and have not received our updates through email or post, please contact our Customer Support Centre to register for updates.