Published date: 13 June 2024

How you report facilities management issues is changing

Connect makes reporting issues and asking questions to us, much faster and easier. Plus, you get better updates too.

We’re making some changes to the way you report facilities management issues.

What’s changing?

From 9th July, you’ll no longer be able to use the online form on our website to log non-urgent facilities management (FM) issues.

Instead, you can log non-urgent FM issues and jobs via Connect, our online portal.  You can also track the status of your job, as well as raise queries and see other jobs raised for your site.  

How do I sign up to Connect?

To get started, sign up for Connect by contacting or 0808 196 2045 with your name, email address and customer account.

Once registered, you can start using Connect to log FM jobs, raise queries and track the status of your jobs.

You can also find useful resources on our website to help you get the most out of Connect here.

Are you adding more features to Connect?

Yes, we want to make it easier for you to find everything you need in one place.

Soon you’ll be able to use Connect to:

  •        Get improved updates on your active jobs & queries
  •        Access more information with reporting and dashboards
  •        View and download compliance certificates
  •        View your billing information

Need some help?

If you have any questions or need some help getting Connect set up, our Customer Service Centre is here to help.