The Customer Guide to Charges is a useful guide to help you understand the charges shown on your 2020/21 Annual Charging Schedule (ACS) and how we calculate costs.

The guide includes useful information such as:

  • A glossary of key terms associated with our billing process 
  • Information about your 2020/21 Annual Charging Schedule
  • Our approach to charging, paying rent and other occupation charges 
  • How we calculate costs and apportion service charges
  • Details of the services we provide to our properties and how these costs are allocated 

We welcome your feedback and encourage you to get in touch with your comments and what you would like to see in future editions.