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To help you understand your property bill, our billing factsheet has useful information about our approach to charging and what is included in your property bills.

The factsheet includes helpful guidance such as: 

  • How we calculate your bills
  • When to expect your property bills throughout the year
  • How to let us know if your occupancy changes

If you have any questions about your bill or if you believe any changes are required, please contact the Customer Support Centre as soon as possible to let us know.