Customer service0800 085 3015  

We have a dedicated Facilities Management Helpdesk which offers 24/7, 365 days per year help with all FM services matters.

COVID-19 update: We are now accepting non-urgent jobs again

Due to the ongoing COVID-19 pandemic, a few months ago, we made some changes to the way that facilities management jobs were managed in order to maintain our capacity for emergency and urgent work to minimise unnecessary travel and contact for our colleagues, customers and patients. We want to thank you for your patience and cooperation with us during this time. In light of the recent changes in government guidelines, we are pleased to let you know that we are transitioning to our usual levels of service and as of 8 June, you are able to log non-urgent facilities management issues again via our online form.

How to raise non-urgent issues

To report non-urgent or routine FM maintenance requests, please fill out this form. Your request will be processed by our FM Helpdesk team within 24 hours, upon which you will receive an email with a CORE reference number.

We kindly ask that to ensure our phone lines are available to help our NHS colleagues who need urgent assistance, that you use the form instead of phoning us regarding non-urgent issues. To find out what is an urgent vs non-urgent job, take a look at this infographic.

How to raise emergency and urgent issues

To log an urgent job which requires immediate resolution at any time of the day, please call the FM Helpdesk on 0808 196 2045.  

Coronavirus

If you have a patient that is being monitored for coronavirus, please notify us immediately by calling 0808 196 2045. This will enable us to take the appropriate action to inform our colleagues on site.

What is CORE?

In order to provide you with a more reliable and efficient facilities management service, as of summer 2019, we log, plan and monitor all the FM activities you receive using one new internal system, CORE. This system allocates the right engineer to your job first time, helps increase building compliance levels, and enables us to provide you with KPIs and SLAs, transforming the level of FM service you receive. Find out more in the customer brochure.