NHS Property Services manages, maintains and improves the NHS properties and facilities within our portfolio, working in partnership with NHS organisations to create safe, efficient, sustainable and modern healthcare and working environments.

Essentially, our core business is those landlord and advisory services which most former primary care trust estates teams provided or managed.

The company has two main business areas:

  1. Strategic estate and asset management – strategic planning of the estate, acting as a landlord, modernising facilities, buying new facilities and selling facilities that NHS commissioners decide they no longer need
  2. Dedicated provider of support and facilities services, such as health and safety, maintenance, electrical, cleaning and catering

1. Strategic estates and property asset management

  • Strategic estates planning
  • Property management
  • Planning and development
  • Property disposals
  • New property purchases
  • Property development
  • Commercial property advice
  • Construction management
  • Capital investment

2. Facilities management services

  • Facilities management
  • Service improvement
  • Contract management
  • Procurement
  • Operational delivery of facilities management services – typically known as ‘Hard FM’ and ‘Soft FM’
    • Hard FM includes:
      • refurbishment and maintenance
      • emergency/on-call repairs
      • quality assurance
      • compliance with statutory regulations
      • non-urgent breakdowns (electrical, mechanical, building)
      • planned preventative maintenance
      • health and safety
      • fire safety and risk assessment (landlord only)
      • mechanical and engineering services
    • Soft FM includes:
      • cleaning
      • catering
      • portering
      • grounds maintenance
      • waste management
      • pest control
      • security services
      • reception staff/centre management
      • car park management

You may also be interested in reading our Customer Guide, Business Overview 2014/15 or eNews.