Customer service0808 196 2045 || Log in to Connect

Getting started with Connect

Welcome to the Connect resource hub! On this page, you'll find step-by-step user guides and demo videos to help you get the most out of your Connect account.

If you haven't already got an account, get in touch with our Customer Service Centre on 0808 196 2045 or customer.service@property.nhs.uk. Otherwise, login below.

Log in to Connect

User guides

Signing up

Follow these steps to set up your account with Connect.

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Creating a query

Follow the steps to ask us any question through Connect.

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Creating an FM job

Follow these steps to log a facilities management issue through Connect.

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Creating a complaint

Follow these steps to raise a complaint through Connect.

Demo videos

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Queries

See how you can raise a query.

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FM jobs

See how you can log an FM job.

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Complaints

See how you can create a complaint.

Need more information?

For more information about Connect or to get an account, get in touch with our Customer Service Centre.

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Connect

Our new online portal for customers to raise queries, log FM jobs and make a complaint.

Customer Service Centre has launched one number

All queries, urgent facilities management issues and complaints can be reported via 0808 196 2045.

Customer Service Centre

Our Customer Service Centre can help answer any queries you have. You can email, call, write or use Connect.