Discover the improvements we’ve made based on your feedback in our 2025/26 report.
We’ve been working hard to act on your priorities over the past year. Our Annual Customer Feedback Report 2025/26 brings this to life. This interactive report is designed to make it easy for you to read about the areas that interest you most. 
Inside you'll find:
To continue improving our services for you, we use a mix of methods to gather feedback throughout the year:
If you've received an email from our Customer Insights team about the annual customer survey, we'd greatly appreciate your honest feedback.
Learn more about the annual customer survey below.
Your feedback will help us shape how we’ll deliver services for you. From how we communicate with you to how we manage and maintain the spaces you use.
Based on your feedback last year, we improved our response times and created a more self-serving customer experience, among many other changes you can see in our Customer Feedback Report. Take the survey in your inbox to help us understand what to focus on next year.
It'll take less than 5 minutes to complete. There are only five mandatory questions, three of which are scores about your overall experience, one comment box and a multiple-choice question about which services you have experience with.
There is an opportunity to answer more specific questions about the services you have experience with, so you can share any pain points.
You might be contacted if you have interacted with us in the last 12 months and work for an organisation that has at least one property with us.
If you have any queries or would like to know more about how we gather customer feedback, please get in touch with our Customer Service team.
