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Report a change to your occupancy

As a customer of NHS Property Services, we ask that you inform us of any planned changes to the space you use, at least three months in advance, so we can continue to support you with your health and safety compliance responsibilities and make sure that you are billed the correct amount.

With accurate property and occupancy data we can best unlock our property expertise, helping our customers make informed decisions about their estate and get the most from it, enabling excellent patient care.

Let us know when you plan to:

  • Change how you use your space
  • Adjust the amount of space you occupy
  • Vacate your current space

If you do not have an existing formal occupancy agreement with us, or if your occupancy has changed, please let us know, making sure you give us three months’ notice.

Get in touch to report your change

You can raise occupancy change notices (OCN) directly on Connect, giving you a faster and more convenient way to tell us when your space usage changes. 

If you need help with navigating this feature on the portal, watch the demo video on our helpful resources page.

Don't have a Connect account yet?

If you'd like to get access to Connect, please fill out this form or get in touch with our Customer Service Centre

Make sure to include the following details:

  • First name 
  • Last name
  • Email address
  • Customer name or account number

Please note that Connect is for NHSPS customers only.

Request access