As your landlord, we’ll do our best to provide a safe and secure environment for everyone. However, it is your responsibility as an occupier and employer to protect colleagues, patients, and any other people visiting your sites from harm. It’s important to note that even if you don’t have an occupancy agreement, you still have these responsibilities.
Security risk assessments
To mitigate against security and related incidents that might occur during your occupancy, you must complete a detailed security risk assessment. This should consider all possible scenarios, vulnerabilities of the services and site, establish mitigating controls, incident response plans and be regularly reviewed.
Why this matters?
Taking these steps is your responsibility to minimise the risk of disruption, so that critical operations can be maintained even in the face of unexpected challenges.
Completing your security risk assessment process will help you understand what's appropriate for your premises, areas and operations. Any equipment or practice implemented should be proportionate to the risk, fit for purpose and sustainable over time.
We may request copies of risk assessments that you have completed for your services, activities or areas you occupy. This is to make sure that we can correctly assess any overall risks to the building and to our colleagues, if they need to work in areas under your control, especially where any high-risk activities may be taking place.
How to report security incidents
- Always report any security related incidents internally and information share with colleagues.
- Beware of any suspicious activity and report to the relevant police authority by calling 101 for non-urgent scenarios and 999 for any emergencies or risk to life.
- Keep us informed. Report any high-level, major security incidents or scenarios which involve our colleagues or infrastructure by calling our Customer Service Centre on 0808 196 2045 as soon as possible.
Security tips, Lockdown & The Terrorism (Protection of Premises) Act 2025.
Download our Customer Occupancy Handbook to read our security tips to help keep your site safe. Inside you'll also find detailed information on your legal responsibilities for managing lockdown procedures, complying with the The Terrorism (Protection of Premises) Act 2025 and where we can help.
