From managing appointments to incoming calls. Your reception is the first point of contact for patients and visitors.
We’ll work with you to create an efficient and cost-effective service to support your site. We’ll provide a trained team to help organise your clinical services. And be a friendly face and listening ear to patients.
We'll help you:
- by being the first port of call for patients, creating a positive, friendly environment.
- manage admin duties like call handling and booking appointments.
- with supporting you during emergency situations, like fires and lockdowns, to keep patients safe.
- manage post and mail.
1,850
customers supported by locally based teams across England
c.3,000
buildings maintained and kept compliant for your patients
5,500
experts to cover all of your estate needs
24/7
support available from our teams, 365 days a year
Why us?
From GP practices to hospital wards, we work across the NHS estate. So our receptionists understand the sensitivities of working with patients and treat them with respect and dignity.
We know that health services are often a key point of contact for isolated patients. That’s why we’ve taken reception services one step further. Our teams are trained to help patients showing signs of loneliness and support them.
We’ll tailor the service to the needs of your site. Including the option of a night reception service.