Facilities management

Plumbing maintenance

NHS Property Services manages two types of facilities via a mixture of in-house and out-sourced services. These include:

  • Hard FM (planned and reactive, as defined by industry standard) such as mechanical and electrical maintenance, building fabric and grounds maintenance, snow and gritting services and garden maintenance
  • Soft FM (as defined by industry standard) including cleaning services, window cleaning, pest control, waste management, feminine hygiene services, FM support services and security

Through delivering facilities management, we manage and deploy over 3,000 delivery staff, including specialist domestic services personnel, catering staff, skilled craftsmen and qualified professional FM managers. We also have responsibilities regarding facilities management supply chain management, utility, energy and waste.

London (12)


Safety in our buildings – a guide to tenant and landlord responsibilities

The leaflet describes the general principles in a standard tenant / landlord arrangement and where you as a tenant and we as a landlord are responsible for health, safety, security and fire and the respective actions we need to take. We appreciate not all arrangements are straightforward and you are advised to check your lease agreement and service contract for the specific details of responsibilities and management arrangements.

The leaflet does not relate to individual buildings but reflects statutory obligations and typical landlord and tenant arrangements.