Facilities management

Plumbing maintenance

NHS Property Services manages two types of facilities via a mixture of in-house and out-sourced services. These include:

  • Hard FM (planned and reactive, as defined by industry standard) such as mechanical and electrical maintenance, building fabric and grounds maintenance, snow and gritting services and garden maintenance
  • Soft FM (as defined by industry standard) including cleaning services, window cleaning, pest control, waste management, feminine hygiene services, FM support services and security

Through delivering facilities management, we manage and deploy over 3,000 delivery staff, including specialist domestic services personnel, catering staff, skilled craftsmen and qualified professional FM managers. We also have responsibilities regarding facilities management supply chain management, utility, energy and waste.

FM Rationalisation Programme

In the last year, the way we manage and contract our facilities management contracts has transformed.

Historic, inherited FM contracts and agreements varied greatly across the country with the majority not having undergone a service improvement review for some time. Therefore NHS Property Services recently carried out a companywide rationalisation initiative to improve the quality and consistency of the FM contracts for services provided to our tenants.

The tendering process started in 2015 and included 249 separate contracts across England – each consisting of a number of contracted services in one geographical area. The process involved was in line with EU Procurement Regulations 2015, which included a 10-day challenge period following informal award of contracts, where questions about the outcome could be openly raised and answered by all bidders involved.London (12)

Following this, new contractors were announced in March 2016 and mobilisation began on 1 April 2016. FM Rationalisation has reduced 2300 outsourced contracts down to 249 and 1000’s of suppliers to under 20.

The rationalisation programme has included a huge organisational cultural change in the way services are managed and is set to save millions each year across the whole NHS system.

If you have any questions about any of your FM contracts or suppliers, the FM Business Manager for your zone should be the first port of call. You can find the name and contact details of your FM Business Manager here

Safety in our buildings – a guide to tenant and landlord responsibilities

We have published a new leaflet that sets out in general terms where tenants and we as a landlord are responsible for health, safety, security and fire and the respective actions that need to be taken.

The leaflet does not relate to individual buildings but reflects statutory obligations and typical landlord and tenant arrangements.