During the COVID-19 pandemic, we actively worked with our customers to ensure the continued delivery of excellent patient care.

We supported the NHS in rapidly recommissioning and repurposing space to provide 1,000 additional beds throughout the pandemic, setting up 23 mass vaccination sites and 227 Primary Care Network vaccination sites and delivering excellent infection control, conducting over 10,000 discharge deep cleans.

Take a look at our guidance sheets and case studies to see how we helped our customers manage COVID-19.

Flexible space to reduce waiting lists

Rapidly repurposing space

Keeping buildings clean and compliant

Operating healthcare estates during COVID-19

Read our guide to understand how we can help support you during COVID-19

Safely reoccupying an NHSPS building

Find a variety of materials to help you safely reoccupy space in one of our buildings

NHS Test and Trace QR codes

It is felt by most NHS service providers that QR codes should be displayed in NHS buildings

COVID-19 building risk assessments

To help you ensure your clinical and non-clinical buildings are COVID-19 safe, we've created some risk assessments for you to use.

Charging for COVID-19 related requests

Find out the latest information about our approach to charges during the pandemic

Modular building quick reference guide

Read more about the procurement and implementation of modular units on the NHS estate

Pandemic Preparedness Procedure

Read more about how we’re managing the pandemic and our processes

How to dispose of waste correctly

Putting the right things in the right bins helps create a greener NHS. Download our waste posters, bin labels and guidance documents here.

COVID-19 FAQ

Find responses to frequently asked questions about our COVID-19 response

NHS Hidden Heroes

Do you know a hidden hero that has gone above and beyond to provide support for colleagues and patients?

Recommissioning ward space and accommodating COVID-19 testing units

Ottery St. Mary, Honiton and Okehampton Community Hospitals, Devon

Identifying and preparing COVID-19 vaccination sites

Nine NHSPS and third party sites across Manchester

Recommissioning vacant space at GP surgery for COVID-19 vaccination hub

Whetley Medical Centre, Bradford

When to contact us

Please contact us on 0808 196 2045 for the following:

To report an emergency or an urgent facilities management (FM) issue impacting your building
To notify us of positive cases of COVID-19 at one of our buildings. We also ask that you inform our reception colleagues of any procedures you have introduced to deal with patients who attend with symptoms of COVID-19.
To notify us of any segregation/cohort areas of in-patient treatment established in one of our buildings so we can effectively plan resources to support this.
If you require assistance with repurposing space to better support clinical needs.

Recovering from the pandemic