Please call our 24/7 Customer Service Centre on 0808 196 2045.
Not sure if it’s urgent? Use this infographic to check.
Any non-urgent issues can be logged on Connect.
Pick a category to navigate to the relevant section:
General enquiries and support
Looking for an answer to a commonly asked question? This section brings together helpful information on a range of topics to make things easier for you.
You can join our mailing list by filling out our short registration form.
Please get in touch with your local healthcare provider.
Please contact your GP or healthcare provider directly. NHS Property Services does not manage appointments or clinical queries.
Suppliers can express interest through our procurement portal. Please note that we only work with approved suppliers.
You can find more information on our Suppliers page.
Only the Police and insurance companies can request CCTV footage. You can share our CCTV request form with them.
We’re sorry to hear you’ve had a negative experience. Your feedback is important to us, and we take all complaints seriously.
To make a complaint, please complete our complaints form with as much detail as possible. This helps us review your concerns quickly and fairly.
If you're an NHSPS customer, you can also log your complaint via Connect.
About NHS Property Services
Find out who we are, what we do, and how we support the NHS by managing and improving the estate across England.
NHS Property Services provides strategic estates services to enable excellent patient care.
As part of the NHS, we help Integrated Care Boards, Trusts and GP practices to better assess, adapt and manage around 3,000 buildings – safely and sustainably.
You can learn more about NHS Property Services on our About Us page.
We have hubs across England, but our headquarters are located in Stockport.
- Our Stockport address is: Regent House, Heaton Lane, Stockport, SK4 1BS
- Our London address is: 10 S Colonnade, London E14 4PA
NHS Property Services was established in April 2013.
We're a government-owned limited company, working solely to support the NHS.
NHS Property Services is owned by the Department of Health and Social Care. We work closely with NHS England and other parts of the NHS to enable excellent patient care.
Name: NHS Property Services Limited
Company Number: 07888110
Registered Office Address: Regent House, Heaton Lane, Stockport, Cheshire SK4 1BS, United Kingdom
VAT Registration Number: 156 7251 00
Reporting issues and using Connect
Need to log a fault, request a repair, or find important documents? This section explains how to report facilities management issues and how to use our customer portal, Connect.
Please log non-urgent issues via Connect.
For urgent issues, call 0808 196 2045. Are you unsure if your issue is urgent or not? Read our infographic with examples to help you decide.
Connect is our online portal for customers to interact with NHS Property Services.
It's your one-stop-shop to log all of your non-urgent facilities management jobs, request technical compliance certificates, ask questions to our Customer Service Centre and tell us if something has gone wrong. You can also track all of these queries 24/7 online.
We've created several user guides and videos for you to help you get started with Connect.
If you don’t have access yet, please complete this form and we’ll set up an account for you.
You can access the Connect portal from the top right-hand corner of our website or simply click here.
You can now access your technical compliance certificates on Connect to keep track of your building maintenance more easily.
Working at NHS Property Services
Find answers to common questions about applying, job alerts, and career opportunities with us.
You can view and apply for current roles on our Careers portal.
Our roles are located across England. You can filter by location in our job portal to find opportunities near you.
We offer apprenticeship opportunities across various functions. When they go live, we post the details on our job portal. You can also set up a job alert within the portal to receive updates.
You can sign up for email alerts about new roles in our job portal. The job alert button is just above the vacancies section.
Once you click the button, you’ll be prompted to create an account so you can set up relevant alerts.
You’ll receive updates via the contact details you provided in your application.
We’ll let you know when your application has been received, if you’ve been shortlisted, and update you on any next steps in the recruitment process. Be sure to check your spam or junk folder in case our emails land there.
You can read more about our recruitment process on this page.
Property management and sales
Learn more about our property portfolio and how you can buy, rent, or offer space.
You can explore the properties we manage across England using our Property Search tool.
If you’re a member of the public looking to sell property, please contact your local NHS Trust or Integrated Care Board (ICB), as they handle these requests.
However, if you believe your space could support NHS services in another way, we’re always open to a conversation — please get in touch.
No, we only manage properties in England.
NHS Property Services doesn’t currently provide accommodation for NHS workers.
Yes, we offer a range of options:
- Properties for disposal – When a property is declared surplus to NHS requirements, we prepare it for sale to generate funds that can be reinvested into patient care. We list any current opportunities on our Property Search page.
- NHS Open Space – Our flexible booking platform enables health providers to book clinical and non-clinical rooms across England on a pay-as-you-go basis. No long-term lease is required. Learn more.
- Vacant space – Space that has been handed back by our customers and is available to let. This helps reduce void costs and puts space back to good use. You can filter for spaces to let on our Property Search page.
Reports and governance
Find out more about how we operate, including our annual reports, financial accounts, and details of our board members.
You can download the latest NHS Property Services annual report on our Annual Reports and Accounts page.
Our financial accounts are available on our Annual Reports and Accounts page.
Visit this web page for a full list of board members.