Customer Hub

Welcome to your Customer Hub. Here, you'll find helpful information and guidance about your occupancy.

Please log any FM issues, queries or complaints through Connect, our online customer portal. You can also find your compliance certificates on the platform anytime you need.

You said, we did: Your feedback in action

Read our latest Annual Customer Feedback Report to learn about the improvements we're making based on your feedback.

Inside you'll find 12 real 'You said, we did' examples, how we're improving Connect, and much more.

Find guidance and support

Customer Occupier Handbook

Download our helpful guide for organisations occupying NHS Property Services buildings.

Read guidance

Customer Feedback Reports

Read our customer feedback reports to see how we're working to deliver an excellent customer experience.

Read our latest report

Hand back vacant space

A key priority is to reduce vacant space in our estate. If you have unused space, please let us know.

Report a change to your occupancy

Let us know if there are any changes to how you occupy your space.

Complete the form

Property billing support

Visit our range of resources to help you understand our billing process.

View resources

Request a condition survey

Fill out the form to request a completed condition survey.

Request a survey

Health and Safety

Get information about Health and Safety matters and learn more about our strategy.

Read guidance

Report a facilities management issue

Call 0808 196 2045 for urgent FM issues or use Connect for non-urgent issues.

Report an issue

Request a compliance certificate

You can now use Connect to access your compliance certificates.

Find out more