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Our policies

Our policies set out how we operate with our customers, other NHS organisations and the wider healthcare system to help support the delivery of the NHS Long Term Plan. Find out more about our charging policy, how we manage asbestos and more by clicking the links below.

Charging Policy

Learn more about our policy on occupancy charges

Asbestos

Find out how we manage asbestos and what your responsibilities are as an occupier

Legionella

Find out how you can protect you water systems from legionella bacteria

Lockdown policy

Learn how NHS Property Services can help if you need to lockdown your building

Working with third parties

FAQs on policies and SLAs when working with third parties on development, disposal, and construction projects.

Reports and publications

Read our latest reports and learn more about how NHS Property Services is working to transform the NHS estate and enable the delivery of excellent patient care to support the NHS Long Term Plan. Reports include:

  • Customer Feedback Report
  • Corporate Social Responsibility Report
  • Annual Report
  • Our Customer Charter
Read our reports

Learn more about how we're governed

Find useful information about NHS Property Services and how we're governed including:

  • Our company structure
  • Privacy policy
  • Modern Slavery Statement
  • Freedom of Information (FOI) requests
How we're governed

Questions?

If you have any questions about the content on this page or if you'd like more information about our policies, please contact our Customer Support Centre on 0800 085 3015 or by emailing customer.service@property.nhs.uk and our colleagues will be happy to assist you. 

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