Customer service0800 085 3015  

We have a dedicated Facilities Management Helpdesk which offers 24/7, 365 days per year help with all FM services matters.

Non-urgent or routine FM maintenance requests

To report non-urgent or routine FM issues, please fill out this form. Your request will be processed by our FM Helpdesk team within 24 hours, upon which you will receive an email with a CORE reference number.

We have heard that some mailboxes are not currently accepting our confirmation emails for which we are looking into a solution. In the meantime, please add the following email address AND domain: no-reply@FMHelpdesk.property.nhs.uk to your “Trusted Senders and Domains” settings in your mail system so that you can receive it. You may need to speak to your IT team to do this.

Urgent and out-of-hours FM maintenance requests

As of 30th September 2019, to log an urgent job which requires immediate resolution at any time of the day, please call the FM Helpdesk on 0808 196 2045.

This number is free for you to call. We consolidated our four FM Helpdesk numbers into one central line to improve telephony resilience and support business continuity to ensure we can always provide our customers with a consistent and high quality service.

What is CORE?

In order to provide you with a more reliable and efficient facilities management service, as of summer 2019, we log, plan and monitor all the FM activities you receive using one new system, CORE. This system allocates the right engineer to your job first time, helps increase building compliance levels, and enables us to provide you with KPIs and SLAs, transforming the level of FM service you receive. Find out more in the customer brochure.