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We have a dedicated Facilities Management Helpdesk which offers 24/7, 365 days per year help with all FM services matters.

Due to the ongoing situation with coronavirus, we have made some changes to the way that FM jobs will be managed.

In order to maintain our capacity for essential work and to minimise unnecessary travel and contact for our colleagues, customers and patients, we are prioritising emergency and urgent FM jobs only. By doing this we can ensure that we have the ability to focus our efforts where they are really needed and for longer.

We ask that during this time our customers help us to prioritise by only logging jobs that help you to continue to deliver vital patient care by calling our FM Helpdesk on 0808 196 2045. Generally, these jobs can be described as:


The issue is preventing core services from being delivered at your site and/or presents an immediate risk to people/safety/security/ structure. If not attended to immediately will endanger the health and safety of people, causes major damage to buildings or affect building security.


The issue does not present an immediate threat to the health and safety of people, or the fabric of the building but could do so if not attended within 24 hours. If not attended to within 24 hours the issue will impact the ability to deliver core services at site and result in a risk to safety of persons or integrity of the sites, plant or equipment.

Our guide to logging jobs is a handy infographic which gives clear examples of emergency/urgent issues as well as non-urgent issues.

At this point in time, our helpdesk will not be processing non-urgent issues and we ask that you log these at a later date. We will continuously monitor this approach and will review when it is safe to resume logging non-urgent jobs.

Regarding Coronavirus, you should also contact the FM Helpdesk on 0808 196 2045 to:

  • Notify us of positive cases of COVID-19 at one of our buildings. We ask that you inform our reception colleagues of any procedures you have introduced to deal with patients who attend with symptoms of COVID-19.
  • Notify us of any segregation/cohort areas of in-patient treatment established in one of our buildings, so we can effectively plan resources to support this.
  • Request assistance with repurposing space to better support clinical needs.