Soft facilities management

We provide a comprehensive range of ‘soft’ facilities management services to ensure our NHS colleagues’ environments are clean, safe, warm and pleasant to work in so healthcare professionals can focus on delivering excellent patient care.


people work in our facilities management team in England


COVID-19 deep cleans conducted in addition to normal cleaning


of our waste is diverted from landfill

What soft FM services do we provide?

We can provide your hospital, GP practice, health centre, or NHS office with cleaning, catering, linen and laundry, waste management, grounds maintenance and gardening, pest control, reception services, security and portering services.

How we deliver our soft FM services?

We deliver the majority of our soft FM services in-house so we have greater control over the standard and flexibility of services we provide our NHS colleagues. It’s the NHS providing to the NHS. A selected number of specialist services are provided by trusted suppliers.

We deliver these services as per an agreed schedule as well as on a reactive basis to specific incidents. If you need to report an issue impacting your building, please contact our FM Helpdesk.

Report an issue

Facilities Management Service Level Agreement

The Facilities Management Service Level Agreement (SLA) provides occupiers with a description of the service standards delivered in the areas they occupy exclusively and will help us drive improvements.

Take a look at a template of our facilities management service level agreement.

Read More

How are we driving value for money?

Since April 2019, we've reviewed 18 legacy facilities management contracts, deciding to deliver more services in-house and transfer selected services to a trusted, specialist supplier.

By doing this, we now have greater control over the standard of service our occupiers receive and can drive value for money for the NHS. View the infographic to find out how insourcing benefits the NHS and how many people have joined NHSPS as a result.

View the infographic

Case study: Insourcing cleaning services

In December 2018, we welcomed 1,700 cleaners into NHSPS from a third party supplier to deliver improved  experience to our customers, drive cost efficiencies and have greater control.

Read our case study to find out how we insourced our cleaning service and what the benefits are to the NHS.


Read the case study

Want to know more?

To find out more about our soft facilities management services, contact our Customer Service Centre.

Get in touch