Our customers

We work with a wide range of NHS and other health and social care organisations, spanning everything from GP Practices and NHS Trusts to social enterprises and private providers. We are committed to supporting our customers to deliver excellent patient care through the delivery of safe, sustainable environments.

2,600+ customers



7,000+ leases



8.7/10 customer satisfaction score for 2021/22


customer satisfaction score for 2021/22

Who are our customers?

Our customers are at the heart of everything we do. We have 2,675 customers, made up of a range of organisations across the NHS as well as private providers, charities and local authorities, among others.

We partner with our customers, working alongside them to ensure their estate is fit for purpose, both now and in the future. Our approach to partnership means provide tailored, innovative and practical solutions to support the delivery of customers’ clinical strategies and enable excellent patient care.

Our customers include ICBs, GPs, Foundation and NHS Trusts, Pharmacy, Dental, Private healthcare providers, Charities and Social Prescribing, Local Authority and Police

Customer Feedback rep

“Nine times out of 10, the staff come out quickly to resolve our problems in the building and are friendly, helpful and explain what they have done”

To help improve how we deliver our services, we track and measure customer requests and queries, complaints and compliments, as well as how we deliver in key projects.

Read our latest customer satisfaction report.


Get more insights from our customers
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Customer Charter: our promise to you

As part of the NHS, our purpose is to help transform its estate, delivering on the NHS Long Term Plan and enabling our NHS colleagues to deliver excellent patient care.

Our new charter sets out our commitment to our customers, outlining what you can expect from your property and the services we provide, and how we can best work together.

Learn how we can support you
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Want to know more?

If you want to know more about our customers, or if you are a customer and have a question about how we can help you, contact our Customer Support Centre.

Get in touch