Our customers

We work with a wide range of NHS and other health and social care organisations, spanning everything from GP Practices and NHS Trusts to social enterprises and private providers. We are committed to supporting our customers to deliver excellent patient care through the delivery of safe, sustainable environments.






customer satisfaction score for 2019/20

Who are our customers?

Our customers occupy our healthcare and non-clinical (i.e. office) sites around the country. We work with commissioners and providers to enable our NHS colleagues and their workforce to deliver excellent patient care and to support the NHS Long Term Plan.

Our 2,000+ NHS tenants include over GPs, all Clinical Commissioning Groups, Foundation and NHS Trusts as well as local authorities, pharmacies and dentists and others.

Customer Feedback report

“Nine times out of 10, the staff come out quickly to resolve our problems in the building and are friendly, helpful and explain what they have done”

To help improve how we deliver our services, we track and measure customer requests and queries, complaints and compliments, as well as how we deliver in key projects.

Read our latest annual report with customer satisfaction scores from Q1 and Q2 of Financial Year 2022/2023.

Get more insights from our customers

Customer Charter: our promise to you

As part of the NHS, our purpose is to help transform its estate, delivering on the NHS Long Term Plan and enabling our NHS colleagues to deliver excellent patient care.

Our new charter sets out our commitment to our customers, outlining what you can expect from your property and the services we provide, and how we can best work together.

Learn how we can support you

Want to know more?

If you want to know more about our customers, or if you are a customer and have a question about how we can help you, contact our Customer Support Centre.

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