Property billing support

Whether you’ve got questions about your property bill or you’re looking for information about service charges, we’ve created a range of resources to help you understand our billing process.

Our new bill layout

We’ve listened to your feedback and we’ve made some changes to the layout of our property bills. The new layouts are simpler, more consistent and easier for you to understand.

The key changes we’ve made include:

  • Consistent formatting and language used throughout your bill
  • Commentary box included so that we can explain any changes to your bill if needed
  • Information displayed more clearly, making it easier to read

You'll start to see the new layouts used for bills and credit notes from Monday 14th November 2022. 

See our example bill based on a fictional customer

Video: How do we issue bills?

Learn more about how our billing process works and when you can expect your Annual Charging Schedule and bills throughout the year.

Help us keep your billing contact details up to date

Let us know if your contact details for receiving your property bills or your Annual Charging Schedule have changed.

Update your contact details

Need to get in touch about your property bill?

If you’ve not been able to find what you’re looking for or if you have a query about your property bill, please contact our Customer Service Centre.

Get in touch