Understanding your property bill

Our financial year runs from April to March so you will receive your first bill of the financial year during Q1 (April-June).

For the remainder of the year, bills will be issued in the first month of each quarter. This means that Q2 bills will be issued in July, Q3 bills will be issued in October and Q4 bills will be issued in January, unless otherwise stated in your occupancy documents.

Please note that for 2021/22 you will receive two separate bills each quarter:

  • a bill for rent and rates
  • a bill for facilities management charges, service charges and additional sums

Download our billing cycle infographic

What is included in my property bill and how is it calculated?

Your Annual Charging Schedule (ACS) sets out the estimated charges for the financial year ahead for the property that you occupy. You will receive quarterly property bills based on the ACS which include charges for rent and rates, facilities management, service charges and additional sums.

We calculate the charges based on your occupancy and the services provided to you. More information on our methodology for calculating costs can be found in our Customer Guide to Charges.

At the end of the financial year, we will compare the estimated costs outlined in the ACS against the actual costs of the facilities or services provided at your property. This is known as true-up or year-end reconciliation, an industry standard practice that enables the calculation of any balancing charges required and provides cost transparency.

How do I change my billing contact details?

If you need to update your billing contact details, please get in touch with our Customer Support Centre. You can call them on 0800 085 3015 between 8am-6pm or email customer.service@property.nhs.uk

Will changes to my occupancy affect my property bill?

Yes, it’s important that we have the correct occupancy data for your property as this helps drive accurate billing.

Help us keep your property data correct by letting us know of any changes. Occupiers with a formal occupancy agreement must refer to the terms of their agreement when considering any occupancy changes.

Occupiers without a formal occupancy agreement must inform us of any planned changes to occupancy, at least three months in advance, by completing an Occupancy Change Notice and ensuring that you also inform your Clinical Commissioning Group.

Once the form has been completed and submitted, a member of NHS Property Services will contact you to discuss your occupancy requirements.

If you do not have an occupancy agreement and would like more information about the types of occupancy agreement available, please contact customer.service@property.nhs.uk

Questions about your property bill?

If you have any questions about your property bill, please contact our Customer Support Centre.

Get in touch