Guidance on remittances

When you send a payment to us, you must provide a remittance to let us know which invoice the payment has been made against. This means that we can allocate the payments against the correct invoice.

If you do not send us a remittance, then the payment will be treated as a payment on account.

You should send all remittances to remittances@property.nhs.uk 

We request that remittances must be sent over in the below formats:

• PDF
• Excel

It is important to send remittances in a copyable format so that we can allocate remittances in an accurate and timely manner.

In addition, please ensure you include your customer reference (C0000000) in your remittance. 

If you have unapplied payments on your account, please forward a remittance to remittances@property.nhs.uk as a matter of urgency so that we can reflect the true position on your account and ensure accurate statements can be issued.