Hard facilities management

We provide a comprehensive range of ‘hard’ facilities management services to maintain the internal and external physical assets of our NHS buildings. We ensure that they are compliant, fit for purpose and provide a safe environment for our customers, patients, visitors and colleagues, to allow healthcare professionals to focus on delivering excellent patient care.

In 2021/22:


of reactive FM issues fixed within SLA to keep buildings in working order


new colleagues welcomed into NHSPS as part of our insourcing model


worth of efficiency savings which will be reinvested into the estate

How we deliver our hard FM services

We deliver the majority of hard FM services in-house so that we have greater control over the standard and flexibility of services we provide our NHS colleagues. A selected number of specialist services are provided by trusted suppliers.

What we maintain in your NHS building

The assets and systems we maintain include: plumbing, electrical, mechanical, water, fire safety, lighting, lifts, cladding, roofs, CCTV, medical gas and energy.

We regularly maintain these assets and systems by conducting surveys and inspections proactively according to a time-bound maintenance schedule as per legal requirement and the manufacturer’s guidance, and then updating or replacing the asset or system if required.

If there is a fault within the building or if something breaks, you can contact our FM Helpdesk and we will attend within a designated time period to rectify the problem or provide a solution to rectify the fault.

Report an issue

How are we driving value for money?

Since April 2019, we've reviewed 18 legacy facilities management contracts, deciding to deliver more services in-house and transfer selected services to a trusted, specialist supplier.

By doing this, we now have greater control over the standard of service our occupiers receive and can drive value for money for the NHS. View the infographic to find out how insourcing benefits the NHS and how many people have joined NHSPS as a result.

View the infographic

Case study: Creating and implementing a compliance framework

The creation of NHSPS in 2013 from 161 different bodies meant there was historically a variety of compliance management functions across the eight zones. We needed consistency to ensure our people and tenants are safe.

Read the case study to find out how we ensure a safe environment for occupiers.

Read the case study

Want to know more?

To find out more about our hard facilities management services, contact our Customer Service Centre.

Get in touch