Facilities Management Helpdesk

We have a dedicated Facilities Management Helpdesk which offers 24/7, 365 days per year help with all FM services matters.

Logging non-urgent issues

We're pleased that after a few months of prioritising urgent and emergency requests only due to COVID-19, we are now accepting non-urgent jobs again. Thank you very much for your cooperation during this time.

To report non-urgent or routine FM maintenance requests, please fill out our online form. Your request will be processed by our FM Helpdesk team within 24 hours, upon which you will receive an email with a CORE reference number.

We kindly ask that to ensure our phone lines are available to help our NHS colleagues who need urgent assistance, that you use the form instead of phoning us regarding non-urgent issues.

Log a non-urgent job

Reporting emergency and urgent issues

To log an urgent job which requires immediate resolution at any time of the day, please call the FM Helpdesk on 0808 196 2045.  

What is an urgent vs non-urgent job?

We know it can be confusing to know when to call our FM Helpdesk or to use our online form so we've put together this helpful infographic which gives examples of how to report different sorts of issues impacting your building. It also outlines what the process is once you report an issue to us.

Take a look and feel free to print it off to stick up in your property.

View the infographic

Do you have a patient with coronavirus?

If you have a patient that is being monitored for coronavirus, please notify us immediately by calling 0808 196 2045. This will enable us to take the appropriate action to inform our colleagues on site.

What is CORE?

In order to provide you with a more reliable and efficient facilities management service, as of summer 2019, we log, plan and monitor all the FM activities you receive using one new internal system, CORE. This system allocates the right engineer to your job first time, helps increase building compliance levels, and enables us to provide you with KPIs and SLAs, transforming the level of FM service you receive. Find out more in the customer brochure.