Facilities Management Helpdesk

We have a dedicated Facilities Management Helpdesk which offers 24/7, 365 days per year help with all FM services matters.

Do you have a Connect account?

If so, report all your non-urgent facilities management issues on Connect

Log in to Connect

Reporting non-urgent issues

Online form

Fill out our online form to report your non-urgent FM issue, unless you have a Connect login.

Log a non-urgent job on the online form

Our new online portal, Connect

Connect is the new online portal from NHS Property Services, allowing customers to log non-urgent FM jobs, queries and complaints more quickly than ever before and with greater transparency about their status.

Throughout March and April, customers will be invited by our Customer Support Centre to create an account with Connect. Find out more about Connect.

If you would like access sooner than this, please get in touch.

Log a non-urgent job through Connect

Reporting emergency and urgent issues

To log an urgent job which requires immediate resolution at any time of the day, please call the FM Helpdesk on 0808 196 2045.  

Please only report urgent or emergency issues via the phone line, to help keep it free for your colleagues across the country that need issues resolved ASAP in order to continue to care for patients. 

What is an urgent vs non-urgent job?

We know it can be confusing to know if an issue in your building is urgent or non-urgent so we've put together this helpful infographic to explain the differences. It also outlines what the process is once you report an issue to us.

Take a look and feel free to print it off to stick up in your property.

View the infographic

Do you have a patient with coronavirus?

If you have a patient that is being monitored for coronavirus, please notify us immediately by calling 0808 196 2045. This will enable us to take the appropriate action to inform our colleagues on site.