Our strategy, vision and values

Our vision is to be the best property and facilities provider to the NHS.

We’ve worked closely with our people to develop a shared set of values that support this vision and underpin everything that we do.

These values have been embedded across our organisation to demonstrate the standards and principles we expect our colleagues to embody, supporting the delivery of the NHS Long Term Plan and enabling excellent patient care.

Customer Orientated

We are Customer Orientated

Deliver Results

We are trusted to Deliver Results

Solutions Focused

We are Solutions Focused

Enabling Organisation

We are an Enabling Organisation

Open Transparency

We are open, honest & transparent

One Team

We are one team

 

Our strategy

We've developed a new roadmap for the coming year that will enable us to build on the progress we’ve made and drive meaningful, positive change across the NHS estate and the patients it serves.

Find out more about how our strategy supports the NHS Long Term Plan.

Take a look at our strategy

Our Customer Charter

Working in partnership with Department of Health and Social Care, NHS England/Improvement and our customers, we have developed our first customer charter.

This sets out our promise to customers, outlining how we will work with them, what we need from them, and how to get in touch with us.

Download the charter