Contact us

For all general enquiries, complete your details in the form below and a member of the customer service team will be in touch.

Alternatively, you can call us on: 0800 085 3015 Monday to Friday, 08:00 to 18:00

Write to us at: 99 Gresham Street, London, EC2V 7NG

Or you can use one of the support fields below and we will be happy to help with your request.

If you have an enquiry about finance or your invoice, please contact the credit control team on:

• 0800 085 3015  Monday to Friday, 08:00 to 18:00
• or email customer.service@property.nhs.uk  

Invoices should be posted to: NHS Property Services, E02 Payables F475, Phoenix House, Topcliffe Lane, Wakefield, West Yorkshire WF3 1WE

We value feedback from our customers as this enables us to improve our service to the NHS, as well as maintaining best practice across our buildings. You can help us improve our services by giving us your feedback. Simply fill in our online customer feedback form.

We take complaints very seriously. If you are unhappy with our service and would like to submit a complaint, we will investigate the situation and take the necessary action(s) to mitigate the concern. We have a robust escalation process, which will be managed by a Case Manager. To expedite your complaint, please email customer.service@property.nhs.uk.

For more information about how we handle complaints, please click here.

During emergencies, your first point of contact should be your local team representative or your Facilities Management helpdesk hub.

Please call the FM helpdesk hub that covers your area:

Hub 1 – London, South East, South West – 020 3688 2244
Hub 2 – North West – 0844 225 2774
Hub 3 – North East, North Central – 0191 3371593
Hub 4 – West Midlands, East – 01902 575050

You can also make maintenance requests or report faults online, via www.property.nhs.uk/fmhelpdesk

To find out how to do business with NHS Property Services or for information about our procurement arrangements, please click here.

For information about media enquiries, filming or photography at any of our properties, please click here.

If you are considering sending us a request for information under the FOI Act, please click here.

When you contact us, you may be sending us personal information about you, like your contact details. Sometimes we may need to share this information with other teams within NHS Property Services, and sometimes with other organisations, to ensure you get a full and helpful reply from us. High standards in handling personal information are very important to us, because they help us maintain the confidence of everyone who deals with us. So when you send us any personal information, we will protect it and make sure nobody has access to it who shouldn’t, we will handle it in a way that complies with the law and we will not make your personal information available for commercial use.