Customer Charter

Working with Department of Health and Social Care, NHS England/Improvement and our customers, we have developed our first customer charter. This sets out our promise to customers, outlining how we will work with them, what we need from them, and how to get in touch with us.

As part of the NHS, our purpose is to help transform the NHS estate, delivering on the NHS Long Term Plan and enabling our NHS colleagues to deliver excellent patient care. 

Read the charter

Our promise to you: read the charter

Our new Customer Charter includes information on:

  • What you can expect from your property and the services we provide
  • How we can best work together to ensure you get the quality estate and facilities support you need
  • How to contact us and find more information on a range of services and initiatives 

Have some feedback? Get in touch

We will review the charter twice a year in order to ensure that we are responding to customer feedback and that we continue to improve.

We welcome your feedback and encourage you to get in touch with your comments and what you would like to see in future editions.