Customer Feedback Reports

Customer feedback is critical to helping NHS Property Services measure our performance and understand how we can improve customer experience.

Our annual reports share the results from our customer satisfaction (CSAT) surveys which are taken across a number of different touchpoints, including when customers contact the Customer Service Centre, after a case is closed and when using one of our NHS Open Space rooms.

We're also working with the Institute of Customer Service to survey a wider range of customers and gather their feedback to understand how we can continue to improve. 

2022/23 Customer Feedback Report

Read our new Annual Customer Feedback Report.

This year we spoke with over 5,000 customers and patients, gaining valuable insights that help us streamline processes, introduce new initiatives and adapt to meet evolving customer needs. 

Read the report

Need to get in touch?

If you have any queries or would like to know more about how we gather customer feedback, please contact our Customer Service Centre.

Contact us