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We are actively working with customers regarding the recent cases of coronavirus (COVID-19) and have developed precautions and guidance to support our occupiers in managing the infection at our buildings.

Page last updated Wednesday 25th March 2020

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Please read our Pandemic Preparedness Procedure

Following the announcement by the government on 23 March which introduced increased social distancing measures, we have reviewed how we best continue to support you and the wider NHS whilst ensuring that our colleagues, customers and patients remain safe.

Our priority is to ensure that our customers have the correct support to continue to provide vital patient care, as well as minimising the risks of unnecessary contact during this time.

We are working with and following the guidance issued by Public Health England and NHS England​. Our facilities services teams have received general health and safety and personal hygiene guidance, including good handwashing routines and cleaning regimes. Our teams are suitably prepared to provide support to customers (such as through cleaning and decontamination services) if you are monitoring a patient with a suspected case of COVID-19 in one of our facilities. 

To reduce the risk of spreading the virus on your site, please follow NHS England’s guidance on infection control and prevention and refer to Public Health England’s guidance.

Our people are continuing to support customers in clinical settings and we are working with our staff to ensure they are supported to continue with business as usual activities.

When to contact us

Please contact us via our FM helpdesk on 0808 196 2045 for the following:
  • to report an emergency or urgent FM issue
  • to notify us of positive cases of COVID-19 at one of our buildings. We ask that you inform our reception colleagues of any procedures you have introduced to deal with patients who attend with symptoms of COVID-19.
  • to notify us of any segregation/cohort areas of in-patient treatment established in one of our buildings, so we can effectively plan resources to support this.
  • if you require assistance with repurposing space to better support clinical needs

If you are a customer of NHS Property Services and have not received our updates through email or post, please contact our Customer Support Centre to register for updates.